Customer Support

Our online customer portal is available 24/7 with a user name and password that has been supplied by our IT department.

With this portal, you can access File Exchange, which allows users to search, view and download technical documents and design libraries. A user may subscribe to specific files or categories and receive automatic notification of document changes. It also provides an upload tool to securely transfer forms, design data and other files.

Other features within the customer portal include: Help Ticket, WIP Tracking, Quality and Technology Files. Help Ticket is a feature that allows the user a common interface to enter requests, problems or questions for TowerJazz support. Customers will receive email updates when status changes in their specific request occur.

Our customer portal is Verisign certified. It uses SSL 3.0, RC4 with 128 bit encryption (High) and a RSA with 1024 bit exchange connection for al l transactions.

To receive access to our customer portal, an NDA and Design Kit Agreement must be in place. Click here to initiate.